What we are doing to help prevent the spread of COVID-19

COVID-19

What we are doing to help prevent the spread of COVID-19

COVID-19

Dear Customers,
 
Due to the COVID-19 pandemic, we have had to review our current client facing support activities and implement some strategies that will ensure we can continue to support your business and also protect the health and safety of not only our employees but yours aswell.
 
As of today the following changes will apply:
 
• Face-to-face meetings will cease and will be conducted via phone or web-meeting
• On-site support activities will be postponed to After Hours, or weekends only.
• If there is an emergency outage, we will engage your staff to assist us with rectifying the issue and each incident will be assessed, case by case and based on severity/impact if we have to come onsite during business hours.
 
These measures will ensure that we can continue to provide our high level of support and minimal downtime to your business and prevent spreading this terrible virus.
 
Our teams have been advised to work from home if they are unwell and not perform onsite visits.
 
It may still be early days for this disaster but we will continue to monitor updates from the health department and government and implement the necessary activities to ensure we are compliant.
 
We wish everyone good health and hygiene and pray that each of you and your loved ones remain safe from harm.
 
Thank you for your understanding
Nicholas Guarnaccia
Nicholas Guarnaccia
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