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What we are doing to help prevent the spread of COVID-19.


March 16, 2020

Dear Valued Customers,

The ongoing COVID-19 pandemic has irrefutably reshaped our daily operations and way of life. Our foremost concern is the well-being of our customers, staff, and the broader community. As such, we at Managed Services Australia have been closely monitoring the situation, adapting our methods in a manner that safeguards everyone involved, yet ensuring that we remain the pillar of support you’ve come to rely on.

Key Changes to Our Operational Dynamics

Effective immediately, we’ve instated the following amendments to our services in response to COVID-19:

  • Virtual Over Physical: To minimise physical contact, we’ve made a shift from face-to-face meetings to digital interactions. All discussions will now take place over phone calls or web meetings.
  • Restructured On-site Support: All regular on-site support activities are now rescheduled to after working hours or weekends, thus reducing the risk of exposure.
  • Emergency Protocol: For critical outages or issues that demand urgent attention, our protocol now engages your staff in the initial troubleshooting. Each situation will be meticulously evaluated on a case-by-case basis, with on-site visits during business hours reserved only for severe scenarios.

Maintaining Our Service Standards, Safely

The new protocols aim to strike a balance between continued service excellence and the safety of our communities. By taking these preventive steps, we’re doing our part in curtailing the spread of the virus.

Additionally, our teams have been briefed on the importance of self-monitoring. Should they feel unwell or exhibit any symptoms, they are instructed to work from home and abstain from any on-site visits.

While the journey ahead may seem uncertain, please rest assured that we are constantly apprised of health and government updates. This vigilance allows us to swiftly adapt, ensuring compliance and safety.

In these challenging times, your understanding and flexibility mean the world to us. Our collective health and safety are paramount, and with mutual cooperation, we’ll navigate this crisis and emerge stronger on the other side.

Sending wishes of health, safety, and resilience to you and your loved ones. Together, we shall overcome.

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