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Award-Winning Business Relationships.

Customers that made the right choice.
Featured on Australian Community Television.
We are proud to sponsor Australian community television and to have been featured on Channel 31 (C31) Melbourne and Channel 44 (C44) Adelaide – trusted, not‑for‑profit broadcasters showcasing local stories, businesses and independent voices.
Our sponsorship supports community media while strengthening our brand through free‑to‑air television and national streaming via CTV+, reaching engaged local audiences across Melbourne, Geelong and Adelaide.

Solutions for every business need.
Leverage low-cost, efficient 3CX SMS Services for seamless communication. Enjoy real-time messaging, easy integration, and enhanced customer engagement with a user-friendly platform, all at an economical price point. Perfect for businesses aiming to optimise communication while controlling costs.
Protect your valuable data with our reliable backup and disaster recovery solutions, designed to quickly and easily restore your operations in case of an emergency. With our services, you can have peace of mind knowing that your data is safe and that any potential loss of data and downtime will be minimised.
Maintain seamless connectivity with our high-speed, reliable business-grade internet services, which include Fibre and NBN options with speeds ranging from 50/20 to 10Gbps, ensuring you have a fast and stable connection to support your daily business operations.
Experience crystal-clear communication and advanced features with our business-grade VoIP service, which keeps you connected with your customers and employees. Whether you require a simple or more advanced solution, we have the perfect service to meet your needs.
Designed to help you meet your business needs and adapt to changing conditions, our cloud services offer scalability, flexibility, and cost savings. With our services, you have the ability to scale and reduce costs while increasing productivity, allowing you to focus on what matters most – growing your business.
We provide a comprehensive range of cybersecurity solutions specially designed to safeguard your company’s sensitive information. Our services include threat detection, penetration testing, and compliance management, all aimed at ensuring that your company’s data is constantly protected and secure.
Our domain and website hosting services provide fast, secure, and reliable hosting, with regular updates and maintenance to ensure your website is always in top condition. We also offer domain registration services to help you establish your online presence.
Effortlessly upgrade to innovative systems with our e-waste collection services, designed to ensure minimal disruption and maximum environmental responsibility. Our proficient team provides assistance and guidance throughout the process, ensuring your transition to a greener operation is smooth and hassle-free.
Make a smooth transition to new systems with our email and data migration services, which ensure minimal downtime and data integrity. Our expert team provides guidance and support throughout the migration process, ensuring that everything runs seamlessly.
Navigate the complex landscape of technology with our comprehensive IT Consulting Services. We understand that every business has unique needs and technology can be a challenging aspect to manage effectively. Our aim is to provide customised, strategic guidance tailored specifically for your organisation.
Save time and money by leveraging our IT procurement services, we provide expert advice and guidance to help you make the right choice in acquiring the hardware and software you need at the best price, streamlining your procurement process and empowering you to make informed decisions.
With our dedicated IT support team available around the clock, technical issues will no longer be a hindrance to your productivity. We ensure minimal downtime and maximum efficiency by providing expert support and prompt, efficient solutions to any technical problems that may arise.
Boost your business productivity and take your customer relations to the next level with our Managed Contact Centre Solution. We specialise in building contact centres from the ground up, offering a solution that comes with a variety of features designed to deliver an exceptional customer experience while driving your business to peak performance.
Let our team of experts take care of all your IT needs, ranging from hardware and software management to maintenance and support, allowing you to concentrate on running your business. With our unwavering commitment, we guarantee that your technology is always performing at its peak.
Leverage the power of our Microsoft 365 solutions, which include Office 365 and Azure, to access a suite of cutting-edge productivity tools and cloud services that support your business needs unlocking new levels of efficiency, collaboration, and innovation, taking your business to new heights.
Our state-of-the-art monitoring systems keep a vigilant eye on your network and devices, detecting and resolving potential issues before they can cause problems. By taking a proactive approach, we guarantee that your technology is always performing efficiently and securely.
Our virtual CIOs specialise in providing strategic guidance on technology solutions, enabling you to align your IT goals with your overall business objectives. By doing so, we help you drive growth and success while positioning your business for future prosperity and long-term expansion.
Is your business cyber ready.
In today’s digital age, protecting your business from cyber threats is more important than ever.
With the rapid advancements in technology, cyber criminals are becoming increasingly sophisticated in their methods, making it vital for businesses to stay one step ahead. That’s why we’re proud to have partnered with the Australian Signals Directorate, Cyber Security Centre – the leading authority on cybersecurity in Australia.
Don’t leave your business exposed to cyber threats – take control and become cyber ready today.
Contact us to learn more about our cybersecurity solutions and how we can help you keep your business secure.

Empowering you to make sound business decisions.
As technology continues to evolve, new risks emerge daily, making it overwhelming for businesses to keep up.
However, we provide assistance to business owners and IT managers in developing a sound technology strategy that prepares them to tackle tomorrow’s challenges.
Our Total Care framework has been instrumental in helping hundreds of businesses gain control of their systems, eliminate downtime, improve their budgets, and foster growth.
Our Services Include:
- Comprehensive technology audits
- Quaterly business reviews
- System and device monitoring reports
No matter who you are, we’ve got what you need.
Our partner panel comprises exclusively of top-tier technology providers from around the world.
We understand that the technology solutions we provide to our clients are only as good as the suppliers and partners we work with, that’s why we have carefully selected the world’s best suppliers in the industry to ensure that our clients have access to the most advanced and reliable technology solutions available.
Frequently Asked Questions.
- Backup
- Business Internet
- Business Voice
- Cloud
- Contact Centre
- Cyber Audit
- Cybersecurity
- General
- Hosting
- IT Consulting
- IT Helpdesk
- IT Procurement
- Legal IT
- Managed IT
- Medical IT
- Microsoft 365
- Migration
- Network
- Pricing
- Sales
- vCIO
Yes. MSA supports multi-site businesses by managing networks, internet, phones, cloud systems, security and centralised support across locations.
Yes. We support law firms with secure email, document management, Microsoft 365, backups, phone systems, cybersecurity and day-to-day IT support.
Managed Services Australia is a Melbourne-based technology solutions provider offering managed IT, cybersecurity, cloud, internet, phone, hosting and business technology services. We help businesses improve reliability, security and productivity through proactive IT support and strategic technology advice.
Urgent issues usually include problems that stop staff from working, affect multiple users, interrupt phones, internet, security, servers or critical business systems.
Yes. Microsoft 365 provides cloud services, but businesses should still have dedicated backup for email, OneDrive, SharePoint and Teams data to protect against deletion, corruption and cyber incidents.
Yes. We can arrange an initial consultation to understand your business, current IT challenges and the services you may need.
Yes. We provide email security solutions to help reduce phishing, spam, malware and business email compromise risk. We can also assist with staff awareness and security policies.
Yes. We can plan and perform cloud migrations for email, files, servers, applications and collaboration platforms while minimising downtime.
Yes. We can assist with business NBN services, upgrades, troubleshooting and selecting a connection suitable for your business requirements.
Yes. We can create an IT roadmap that aligns technology upgrades, cybersecurity, cloud, infrastructure and budgeting with your business goals.
MSA provides cybersecurity services including endpoint protection, threat detection, email security, firewall management, Microsoft 365 security, user access controls, monitoring, auditing and practical risk reduction.
Yes. MSA provides managed contact centre solutions to help businesses manage call queues, routing, reporting, call recordings and customer communication workflows.
Yes. We provide backup and disaster recovery solutions to help protect business data and reduce downtime after accidental deletion, hardware failure, cyber incidents or disasters.
Yes. We can troubleshoot Microsoft 365 email issues including Outlook problems, mailbox access, shared mailboxes, calendar permissions, spam filtering and delivery issues.
Yes. We work with small, medium and growing businesses that need reliable IT support, cybersecurity and technology management without needing to hire a full internal IT team.
Yes. We can migrate email from other platforms to Microsoft 365, including mailbox data, domains, DNS records and user setup.
Yes. We can investigate slow internet by reviewing your connection, firewall, Wi-Fi, cabling, devices, applications and provider performance.
The audit can review areas such as network security, firewall configuration, endpoint protection, user access, backup and ransomware protection, Microsoft 365 security, cloud services, email security and phishing protection.
Yes. MSA offers managed IT support options designed to provide predictable monthly costs for businesses that want ongoing support and management.
Yes. MSA provides business internet solutions designed for reliability, performance and support, including NBN and business-grade connectivity options.
Yes. We provide onsite support when remote assistance is not suitable or when physical work is required, such as network, hardware, server or workstation issues.
Yes. We can help businesses work towards Essential Eight alignment by reviewing current controls, identifying gaps and implementing practical improvements.
Yes. MSA delivers IT projects such as migrations, network upgrades, server deployments, cloud projects, cybersecurity improvements, phone systems and office setups.
Some migrations may require planned downtime or a cutover window. We plan migrations carefully to reduce disruption and communicate timing before changes are made.
We provide proactive IT support using monitoring, maintenance, patching, security tools and regular reviews to prevent issues where possible, while still responding quickly when support is needed.
Managed IT Services provide ongoing support, monitoring, maintenance and management of your business technology. This includes computers, servers, networks, cloud systems, users, security and business applications.
Our standard office hours are Monday to Friday, 8:30am to 5:00pm. Afterhours and weekend support is available when required.
If you suspect a cyber incident, contact us immediately. We can help isolate affected systems, investigate the issue, secure accounts, recover data and guide next steps.
Yes. We can help businesses improve staff awareness around phishing, password security, scams, social engineering and safe technology use.
Yes. MSA supports medical and healthcare environments where secure, reliable technology is critical for patient care, clinical systems and business continuity.
Yes. We can review your users, security needs and business requirements to recommend suitable Microsoft 365 licensing.
Yes. We can migrate business files and data between servers, cloud platforms, SharePoint, OneDrive and other supported systems.
Yes. We support 3CX phone systems including setup, hosting, extensions, call queues, SIP trunks, call routing, recordings, mobile apps and support.
Yes. We manage Microsoft 365 licensing, users, email, Teams, SharePoint, OneDrive, security, backup, migrations and ongoing support.
You can contact Managed Services Australia by calling 1300 024 748 or submitting an enquiry through our website. Existing clients can also contact support through the customer portal or support email.
Yes. We can review your current IT spend, support model, subscriptions and risks to help identify whether your current arrangement is suitable and cost-effective.
Yes. MSA provides business voice solutions including VoIP phone systems, 3CX, call routing, voicemail, call recording, mobile apps and business-grade phone support.
Yes. MSA can provide a quote after understanding your business requirements, current IT environment and the services you need.
Yes. We assist with user offboarding, including disabling accounts, preserving mailboxes, transferring data, removing access and securing company systems.
A managed IT provider helps reduce downtime, improve security, control IT costs, support staff faster and provide long-term technology planning. It allows your business to focus on operations while experts manage your IT environment.
Yes. We can work alongside internal IT teams by providing escalated support, cybersecurity, monitoring, project delivery, cloud services and strategic advice.
Yes. We offer technology and cybersecurity audits to help identify gaps across network security, endpoint protection, user access, backups, Microsoft 365, email security and ransomware protection.
Yes. We can source business-grade computers, laptops, servers, networking equipment, phones, monitors, accessories and other technology hardware.
Yes. Managed Services Australia provides afterhours and weekend support for urgent business issues, subject to your service agreement and afterhours support rates.
Yes. Multi-factor authentication is one of the most important controls for protecting accounts from password theft, phishing and unauthorised access.
Yes. We can help forecast IT costs, plan hardware refreshes, review subscriptions, prioritise projects and reduce unexpected technology expenses.
We support a wide range of industries including healthcare, legal, financial services, professional services, real estate, retail, trade services, digital businesses and call/contact centres.
MSA provides cloud services including Microsoft 365, cloud migration, cloud storage, cloud backup, hosted systems, server migration and secure access to business data.
Backup testing is important to confirm data can be restored when needed. We can assist with monitoring, reporting and recovery testing depending on the backup solution.
Existing clients can log support requests by email, phone or through the customer portal. Urgent issues should be phoned through to ensure they are prioritised appropriately.
Yes. We support Microsoft Teams for chat, meetings, file collaboration, permissions, Teams Rooms and Microsoft 365 integration.
Yes. We can configure secure VPN access for staff who need to connect to office systems remotely, with appropriate access controls and security policies.
Yes. We can troubleshoot DNS issues affecting websites, email delivery, Microsoft 365, hosting, domain verification and online services.
Yes. We provide monitoring for networks, servers, endpoints and business-critical systems so issues can be detected early and resolved faster.
Yes. We can supply, configure and manage business firewalls to improve security, remote access, network segmentation and internet reliability.
The next step is to book a consultation so we can understand your business, current IT challenges, risks, systems and goals. From there, we can recommend the right solution.
Yes. MSA provides domain and website hosting services to help businesses keep their online presence reliable, supported and professionally managed.
Yes. We can assist with a structured IT handover, review your current environment, document systems, identify risks and transition support with minimal disruption.
Yes. Modern VoIP systems allow staff to make and receive business calls from desk phones, mobile apps or desktop softphones depending on the setup.
Yes. Most common IT issues can be resolved remotely using secure remote support tools, allowing faster response times and reduced disruption.
Yes. We can set up new users, Microsoft 365 accounts, email, devices, permissions, security policies, phone extensions and application access as part of onboarding.
After the assessment, you receive a clear report outlining risks, vulnerabilities and practical recommendations to strengthen your environment.
A virtual CIO provides strategic technology advice without the cost of hiring a full-time CIO. This includes planning, budgeting, risk management, technology roadmaps and IT governance.
Yes. Reliable, secure and tested backups are a critical part of ransomware recovery. They help restore business data if systems are encrypted or compromised.
Yes. We can review and strengthen Microsoft 365 security, including MFA, conditional access, user permissions, email protection, device access and data security controls.
Businesses choose MSA for local support, cybersecurity-first IT management, scalable solutions, consolidated billing, fast response times and a long-term partnership approach.
Yes, call recording can be configured where suitable and permitted. Businesses should ensure call recording complies with relevant legal and privacy requirements.
Yes. We can recommend hardware based on your business needs, performance requirements, budget, warranty expectations and lifecycle planning.
Yes. We can assist with SharePoint setup, permissions, document libraries, migrations, file structure, access control and user support.
Eligibility may depend on your business size, location, requirements and suitability. The best next step is to submit an enquiry so MSA can confirm whether your organisation qualifies.
Yes. Depending on the phone system, we can provide reporting on call volumes, missed calls, queues, response times and team performance.
Yes. We help reduce ransomware risk through endpoint protection, backups, access controls, email security, patching, monitoring, user training and response planning.
Yes. We can assess your current environment, identify risks, document systems, review security and provide practical recommendations for improvement.
Yes. We can assess your Wi-Fi coverage, recommend suitable access points, improve performance, secure guest networks and support multi-site wireless environments.
Managed Services Australia is based in Knoxfield, Victoria, and provides IT support and technology services to businesses across Melbourne and Australia.
Yes. We can help manage domain registration, DNS records, email records, renewals and related hosting settings.
Pricing depends on the number of users, devices, sites, servers, services required and the level of support needed. MSA can provide a tailored quote after understanding your environment.
Our helpdesk can assist with common IT issues such as email problems, login issues, Microsoft 365, printers, internet connectivity, software problems, password resets and device troubleshooting.
Yes. We can design backup internet options to reduce downtime if your primary connection fails, including failover solutions where appropriate.
Yes. We provide advanced endpoint protection and monitoring to help detect and block threats across workstations and servers.
Yes. We can design hybrid cloud solutions where some systems remain onsite while others move to the cloud, depending on performance, compliance and business needs.












































































