Managed Services Australia has managed to obtain the necessary understanding of our business procedures and has been providing customised IT services based on such understanding to minimise waste of resources.
We have found with MSA, established procedure seldom requires reengineering in order to facilitate any new technology, which has so far minimised the impact, if any, on our daily business operations while keeping us benefiting from the ever evolving technologies. In our experience, Managed Services Australia has also made their service highly available especially when we come across with unexpected technical difficulties. We are satisfied with the turn-around cycle between any issues lodged and being resolved. We appreciate Managed Services Australia has always, with our experience, come up with a satisfactory result.
Chief Financial Officer – HE Group