“As an Office Manager at Joniec Plumbing, a bustling, time-sensitive business that operates around the clock, I’ve found that having an efficient and reliable IT system is absolutely essential. Our work involves coordinating a large team of plumbers, scheduling their tasks, and addressing urgent service requests, so we can’t afford even the smallest hiccups. When we encountered a series of technical issues, we needed urgent assistance and that’s where Managed Services Australia (MSA) proved to be an absolute game-changer.
Our office is located in the same suburb as MSA, which allowed them to respond to our IT emergency within an impressive 20 minutes. We had an urgent issue with a computer display cable that was impeding our scheduling process. Not only did the MSA team quickly resolve it, but they also displayed a thorough understanding of our business needs and environment.
Later, we experienced issues with our telephony system. Our headsets, critical to managing our busy office environment, were malfunctioning. MSA swiftly attended to these issues, showing their adaptability and expertise in diverse IT problems. We could see their technical know-how and commitment to customer satisfaction in action.
A standout moment that cemented my trust in MSA was when one of our PCs got locked out. Losing access to our computer was a significant disruption, but MSA’s team was on top of it. They assisted us in recovering the system, demonstrating their proficiency in handling even the most complex problems.
All in all, the services provided by MSA have been exceptional. They go beyond providing quick fixes, taking the time to understand our specific needs, and implementing solutions that enhance our operational efficiency. Their proximity, combined with their sense of urgency and technical prowess, makes them an ideal IT partner for businesses in need of immediate and reliable IT support.
We have nothing but praise for Managed Services Australia and would recommend them to any business in need of top-tier, speedy IT services.“
Office Manager – Joniec Plumbing