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Frequently Asked Questions.

What services do you offer as a Managed Service Provider?

We offer a wide range of IT services including network management, data backup and recovery, security, cloud services, and more. Our goal is to help businesses improve their IT infrastructure and stay ahead of the latest technology trends. Learn more.

How can you help my business improve its IT infrastructure?

We can help your business improve its IT infrastructure by conducting a thorough assessment of your current systems, identifying potential issues and providing solutions to improve efficiency, security and performance. We also provide ongoing maintenance, monitoring and support to ensure your systems stay up to date and functioning at their best.

How do you ensure the security of my business’s data and network?

We take security very seriously and employ a number of measures to ensure the safety of your business’s data and network. This includes firewalls, antivirus software, intrusion detection, and regular security audits. We also provide regular software updates and patches to ensure that your systems are always protected against the latest threats. Learn more.

What is your process for handling and resolving technical issues?

We have a dedicated team of IT professionals who are available to help you with any technical issues you may encounter. We use remote monitoring and management tools to quickly identify and diagnose problems, and our technicians are trained to provide fast and effective solutions. We also provide regular maintenance and updates to help prevent issues from arising in the first place. Learn more.

How do you handle data backup and disaster recovery?

We provide regular data backups to ensure that your business’s important information is protected in case of a disaster or system failure. We also have disaster recovery plans in place to quickly get your systems back up and running in the event of an emergency. Learn more.

How do you stay current with the latest technology and industry developments?

We make it a priority to stay up-to-date with the latest technology and industry developments. This includes attending industry events, participating in professional development programs, and conducting regular research to identify new and emerging technologies that can benefit our clients.

What is your pricing model and how does it compare to other MSPs?

Our pricing model is based on a flat-rate, all-inclusive monthly fee that covers all of our services, including 24/7 monitoring, maintenance and support. This allows our clients to budget for their IT expenses and eliminates the need for unexpected expenses. We also offer customised pricing plans based on the specific needs of your business. We believe our pricing is competitive and offer value for money compared to other MSPs.

Can you provide references or case studies of other businesses you have worked with?

Yes, we would be happy to provide references or case studies of other businesses we have worked with. Learn more.

What are your service level agreements and what kind of support do you provide?

Our service level agreements (SLAs) outline the specific services we provide and the level of support you can expect from us. We provide 24/7 monitoring and support, and guarantee a response time of a certain number of minutes or hours depending on the level of service you choose.

How do you communicate with clients and keep them informed about their IT systems?

We believe in open and transparent communication with our clients. We use a variety of tools, such as email, phone, and remote access software to keep in touch with our clients and provide updates on their IT systems. We also provide regular reports and performance metrics to help clients stay informed about the state of their IT infrastructure.

Logo of Sanicki Lawyers - Customer of Managed Services Australia

Honestly, the customer service is what stands out for me.

As lawyers we’re required that all of our documents and our systems are secure and that we have systems and procedures in place to ensure that our client files are in no way compromised. Moving to the cloud has created a need for a cloud based secure solution and Managed Services Australia have been fabulous with that.

It all works, and it all works smoothly.

Darren Sanicki

Principal – Sanicki Lawyers

A photo of Darren Sanicki, the owner of Sanicki Lawyers, a legal firm based in Melbourne. He is standing and smiling, representing his satisfaction with the customer service and exceptional IT support received from Managed Services Australia.

Customers that made the right choice.