Total Care – Your End To End IT Solution

Put your IT department under management and focus on growing your business.

Are You Wasting Time & Energy On IT Problem-Solving, Strategy or Management?

Put your IT department under management and focus on growing your business.

Stop it! Stay in your lane, focus on strategic work that you love and grows the business faster.

 

It’s like a DIY bathroom installation over an experienced plumber, the DIY chews up hours of ineffective time, makes mistakes whilst delivering an inferior result than the professional.

 

Our “Total Care” Managed IT Solutions handle every aspect of technology, freeing headspace and hours of labour that can get reinvested back into the business.

 

Total Care is our premium offering – charged on a per device model with unlimited remote and onsite support to ensure your business has everything it needs for optimal IT systems performance.

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Unlimited business hours on-site support

Unlimited business hours remote support

Proactive Maintenance of all equipment.

On-site Quarterly Business Reviews

Staff and device on-boarding/off-boarding

Remote server performance monitoring

System and environmental optimisation

Vendor and 3rd party liaison (Telstra, Microsoft etc.)

Backup system management

World class antivirus, desktop firewall, intrusion prevention, web content filtering

Third party application patch management

24/7 network monitoring of all devices and reporting

Critical OS and device patch management

Prioritised response times via Service Level Agreement

System and environmental reporting

Microsoft Office 365 Administration and maintenance.

Traditional Break-Fix vs Proactive IT

 

Traditional Break-Fix Proactive IT
Pay by the hour. Pay per device/employee
No Contract Subscription Model Billed Monthly
No Guaranteed Response Times Contractual Obligations
Increased Downtime Unlimited Support
Increased Cost Cost Effective
Lack of visibility in the business Guaranteed Response Times
  24×7 Network Monitoring
  Centrally Managed Systems

 

** Cost to recover a server from a failure would set you back $3000 – $5000 in adhoc fees.

** Traditional Break-Fix costs the client money when things break down, proactive IT costs the MSP money when things break down so it is in our best interest to ensure your systems are running optimally 24×7.

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Cover All Company Devices 24×7

We invest tens of thousands of dollars in our monitoring and ticketing software to ensure solutions are available on-demand. Our systems seamlessly communicate with each other, making problem-solving a breeze. At any time we can manage hundreds of devices per employee (nothing slips through the cracks).

 

Our system includes:

Remote Management

Centralised Antivirus

Centralised Backup

Centralised Security Updates and Operating System Patching

Reporting

Integration with Ticketing System and Documentation System

Automatic Alert / Ticket Generation

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Identify Growth & Performance Opportunities

Is your company meeting its objectives efficiently and utilizing IT resources to their full capabilities? If not, this gap is costing the business money until resolved. The best place to start is by diagnosing which enhancements are possible with a quick audit.

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IT Support On-Demand

If any team member has an IT issue, they can contact us for a quick, pain-free resolution, getting them back to full productivity with minimal downtime or work interruption.

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Leverage Your IT Operations

Leverage our centralized location where IT technicians perform remote monitoring and management, saving you thousands on in-house solutions. This team forms part of your own IT department, driving your service delivery.

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Technology That Drives Your Business

Our infrastructure handles servers, storage, networks, the internet and all technological foundations that drive your business. These applications can be on-premise or in the cloud, depending on your needs and goals.

What Are You Waiting For? Contact Us Today On 1300 0 247 IT!

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