Total Care

Learn about Managed IT Services.

Total Care

Our Managed IT Solutions ensure you are covered across every aspect of technology, Total Care, Remote Care, Managed Spam, Managed Backup, Managed Cloud, Managed Security.


Total Care is our premium offering – charged on a per device model, we provide unlimited remote and onsite support to ensure your business is covered.


Unlimited business hours on-site support

Unlimited business hours remote support

Proactive Maintenance of all equipment.

On-site Quarterly Business Reviews

Staff and device on-boarding/off-boarding

Remote server performance monitoring

System and environmental optimisation

Vendor and 3rd party liaison (Telstra, Microsoft etc.)

Backup system management

World class antivirus, desktop firewall, intrusion prevention, web content filtering

Third party application patch management

24/7 network monitoring of all devices and reporting

Critical OS and device patch management

Prioritised response times via Service Level Agreement

System and environmental reporting

Microsoft Office 365 Administration and maintenance.

Traditional Break-Fix vs Proactive IT


Traditional Break-Fix Proactive IT
Pay by the hour. Pay per device/employee
No Contract Subscription Model Billed Monthly
No Guaranteed Response Times Contractual Obligations
Increased Downtime Unlimited Support
Increased Cost Cost Effective
Lack of visibility in the business Guaranteed Response Times
  24×7 Network Monitoring
  Centrally Managed Systems


** Cost to recover a server from a failure would set you back $3000 – $5000 in adhoc fees.

** Traditional Break-Fix costs the client money when things break down, proactive IT costs the MSP money when things break down so it is in our best interest to ensure your systems are running optimally 24×7.

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24×7 Network & System Device Monitoring

We spend tens of thousands of dollars on our monitoring and ticketing software. All our systems are integrated and seamlessly communicate with each other. We have the ability to easily monitor and manage hundreds of devices per employee using our monitoring system. Anti-Virus, Windows Updates and Backups are some of the key features of our software.


Our system includes:

Remote Management

Centralised Antivirus

Centralised Backup

Centralised Security Updates and Operating System Patching


Integration with Ticketing System and Documentation System

Automatic Alert / Ticket Generation

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Business Analysis (Audit & Review)

A strategic audit is an in-depth review to determine whether a company is meeting its organizational objectives in the most efficient way. Additionally, it examines whether the company is utilizing its resources fully. A successful strategic audit is beneficial to any company.

Service Desk
(Help Desk)

This refers to the unlimited remote IT helpdesk support that is accessible to your staff.  You are looking for responsive IT support (high first call resolution rates) coupled with excellent customer service.

Network Operations Centre (NOC)

A network operations center, or NOC (pronounced “knock”), is a centralized location where IT technicians directly support the efforts of remote monitoring and management (RMM) software. NOC teams are heavily utilized in the managed IT services space, and a tremendous driver of service delivery for many managed services providers (MSPs).

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Projects (Infrastructure & Development)

This component manages the server, storage, network and internet that drives your business.  Your infrastructure can be on-premise or in the cloud.

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