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Total Care, Our solution for your business.


March 13, 2019

Elevate the way your business operates with our premier offering, Total Care. Tailored to meet the intricate demands of today’s fast-paced business environment, it encapsulates an all-encompassing IT support and maintenance program.

Key Features of Total Care:

Unlimited On-site Desktop Support: Our expert technicians are available during business hours to provide on-site assistance, resolving workstation and laptop issues promptly.

Unlimited Remote Service Desk/Help Desk Support: Access professional remote support during business hours for any workstation-related issues, ensuring minimal disruptions to your staff’s workflow.

Staff and Device Onboarding: We handle device configuration, account creation, and all aspects of onboarding for new staff and devices, allowing your team to hit the ground running.

Staff and Device Offboarding: We manage the offboarding process for staff and devices, ensuring accounts are disabled, and security measures are maintained.

Vendor and 3rd Party Liaison: We collaborate with vendors like Telstra, Microsoft, Apple, and Google, streamlining communication and resolving any issues efficiently.

24/7 Network Monitoring: Our advanced monitoring system keeps a close eye on all licensed devices, providing real-time reporting and identifying potential issues before they escalate.

Critical Security Patch Management: Stay protected with the latest operating system updates as we manage and deploy critical security patches for your workstations.

Third-party Application Patch Management: We manage updates for third-party applications such as Chrome, Java, and Adobe Reader, ensuring optimal performance and security.

World-class Security Suite: We provide top-notch antivirus, desktop firewall, intrusion prevention, and web content filtering solutions for all approved devices.

The Backbone of Your Business

Backup System Management: Our team oversees your existing backup system, ensuring data protection and business continuity.

Proactive Device Maintenance: We proactively maintain your devices, addressing potential issues before they impact productivity.

Remote Daily Morning Device Checks: Our technicians perform daily remote checks on your devices, ensuring they are functioning optimally.

On-going Technology Roadmap Development: We help you plan and strategise for the future, ensuring your IT infrastructure evolves with your business needs.

On-site Quarterly Business Reviews: Our dedicated Virtual CIO/Chief Information Officer conducts on-site reviews, providing strategic insights and recommendations.

Prioritised Issue Response Time: Our Service Level Agreement guarantees prioritised response times, resolving your IT issues efficiently.

System and Environmental Reporting: We provide detailed reporting on your IT environment, allowing you to make informed decisions.

System and Environmental Optimisation: Our team optimises your IT infrastructure, enhancing system performance and reducing costs.

Licensing Strategies and Optimisation: We help you develop effective licensing strategies, optimising costs and ensuring compliance.

Strategic IT Planning Consultancy: Benefit from our expert advice on IT planning, infrastructure, and strategy.

Budget Planning and Cost Rationalisation: We assist you in budget planning, helping you identify cost savings and improve overall IT expenditure.

Invest in our Managed Workstation Service today and experience the advantages of a streamlined, efficient, and secure IT environment, backed by expert support and cutting-edge technology.

Why Total Care?

Our objective is to offer seamless IT operations, letting you focus solely on what you do best: running your business. And all this, starting at just $180 per device per month.

Discover more about Managed Services Australia and our comprehensive tech solutions for your business.

Dive into a world of tech advancements by visiting our Technology Centre. Begin your journey with a strategic purchase today!

Reach out to our expert team at 📞 1300 024 748 or drop a line through our contact form. Your uninterrupted operations are just a call away.

Book a consultation with Managed Services Australia.

Start your journey towards seamless IT solutions with us today – unlock your business’s true potential!