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Unlocking Seamless Communications with our Innovative 3CX SMS Integration.


March 1, 2024

Businesswoman using 3CX SMS Integration on her phone

In the digital era, where the pace of communication sets businesses apart, embracing innovative solutions is not just an option; it’s a necessity. We are thrilled to introduce our latest stride in communication technology—the integration of SMS capabilities within the 3CX Phone System, empowering businesses to engage more effectively with their clients and team members through the simplicity and familiarity of SMS, all from a single, unified platform.

Powerful Unified Communications with 3CX SMS Integration

Our 3CX SMS Integration breathes life into the concept of unified communications, merging the simplicity of SMS with the comprehensive features of the 3CX Phone System, empowering businesses to engage more effectively with their customers and team members through the simplicity and familiarity of SMS, all from a single pane of glass in one unified platform.

Expanding Horizons with 3CX: A Suite of Advanced Features

The 3CX Phone System is renowned for its robust suite of communication features designed to elevate business connectivity to new heights. Alongside our SMS Integration, 3CX offers a comprehensive array of capabilities that cater to the diverse needs of modern businesses:

  • Interactive Voice Responses (IVR): Streamline customer calls with automated responses, guiding them through services and improving their calling experience.
  • Messages On Hold: Engage your callers with customised messages or music while they wait, enhancing their call experience.
  • Voicemail to Email: Ensure no message is missed by converting voicemails into emails, allowing for prompt responses.
  • Fax to Email: Transition from traditional fax to a more efficient method by receiving faxes directly from your website.

  • Website Live Chat: Engage visitors in real-time with live chat support, enhancing customer service and conversion rates.
  • Access to 13, 1300, & 1800 Numbers: We can offer your clients with an easy and memorable way to reach your business with these premium numbers.
  • Answer from anywhere: You can answer your calls from anywhere in the world (As long as you have a decent internet connection), you will be able to seamlessly communicate without the need of having to be in one location.
  • CRM Integration: Enhance customer relationships with integrations for popular CRMs like Cliniko, Salesforce, Freshdesk, ConnectWise, Zoho, Jetpack CRM, Zendesk, HubSpot, Microsoft Dynamics 365 and more! We can even build a custom integration for your CRM if its not in the supported list, streamlining workflows and improving customer engagement.

These features, combined with our innovative 3CX SMS Integration, provide businesses with a versatile and comprehensive communication platform, tailored to meet the challenges of the digital age.

Why SMS, and Why Now?

A recurring theme in conversations with our clients has been the desire to use the same mobile number for both calls and texts within the 3CX Phone System. Although there were existing solutions on the market, our team observed a significant gap in terms of cost-effectiveness. Many of these alternatives were priced at a premium, deterring customers from adopting the technology. Furthermore, an issue of paramount concern was data sovereignty. The realisation that all available providers were based overseas heightened our apprehension regarding the security and privacy of our client’s communications. This dual challenge of affordability and data sovereignty underscores the timely introduction of our 3CX SMS Integration, designed to meet these specific needs while ensuring a seamless, secure communication experience for Australian businesses.

The Power of Keeping Your Number

One of the standout features of our 3CX SMS Integration is the ability to use your existing mobile number. This continuity is crucial for maintaining established relationships and ensures that your communications are recognised and trusted. Whether you choose to port your current number or register a new one, the process is streamlined and designed with your convenience in mind.

Driving Efficiency and Engagement

Our integration goes beyond the technicalities; it’s about the tangible benefits it delivers:

  • Enhanced Response Times: Instant SMS capabilities mean you can respond to customer inquiries faster, improving satisfaction and trust.
  • Improved Internal Communications: Quick, informal messaging can significantly boost the efficiency of internal communications, making it easier for teams to collaborate and stay connected.
  • Increased Customer Engagement: Personalised communication, supported by features like emoji, enhances the customer experience, making interactions more engaging and human.

Designed with Business in Mind

What sets our 3CX SMS Integration apart is its focus on the needs of businesses:

  • Local Australian-Based Service: Our service is designed with an understanding of the Australian market, ensuring compliance with local regulations, and providing support that’s just a call away.
  • Cost-Effectiveness: We believe in offering value, providing a service that’s both efficient and economically viable, without hidden costs or unnecessary features.
  • Simplified Communication: By unifying the various channels under one system, we not only streamline your communication processes but also simplify management and oversight.

Adapting to a Mobile-First World

The integration is more than a feature; it’s a strategic tool for businesses adapting to a mobile-first approach. In a world where immediacy and accessibility are key, having a robust, mobile-friendly communication system is indispensable. Our 3CX SMS Integration is designed to be intuitive and user-friendly, ensuring you can manage your communications effortlessly, whether you’re in the office or on the move.

Security and Reliability at the Core

We understand that paramount importance of security in business communications. Rest assured, our 3CX SMS Integration is built with security at its core, ensuring that your messages are encrypted, and your communication is protected. This commitment extends to every aspect of our service, providing you with a solution you can trust.

Embark on a Journey of Enhanced Communication

The integration of SMS within the 3CX system represents a leap forward in business communication, offering a blend of simplicity, efficiency, and engagement. Whether you’re looking to enhance customer interactions, streamline internal communication, or embrace a unified communication strategy, our 3CX SMS Integration offers a versatile and powerful solution.

Ready to transform how you connect with the world? Our team is here to ensure a smooth transition to this innovative system, guiding you every step of the way. Embrace the future of communication with our 3CX SMS Integration and unlock the full potential of your business communication strategy.

Book a consultation with Managed Services Australia.

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