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Saving a new customer that was hacked.


May 17, 2019

In today’s digital age, while we relish the conveniences of modern technology, we cannot ignore the looming cyber threats that accompany them. A recent incident involving a new client of ours underscores the crucial importance of robust cyber defence mechanisms for businesses.

A Customer’s Crisis: The Dangers of Hacked Accounts

Yesterday, we were approached by a distressed client whose business had been infiltrated by hackers. These nefarious actors manipulated both the client’s email and Xero accounts, altering bank details on outstanding invoices. This crafty manoeuvre allowed them to reroute almost $20,000 worth of client deposits into the hacker’s own pockets.

We’re currently in the throes of not only securing our client’s digital environment but also attempting to trace and recover these stolen funds.

The Critical Role of Multi-Factor Authentication (MFA)

This incident serves as a stark reminder of the perils businesses face. While strong, unique passwords remain a fundamental security measure, they alone can’t guarantee complete protection. It’s paramount to complement password protection with multi-factor authentication (MFA).

With MFA, even if a password is compromised, hackers are thwarted by the need for an additional authentication code, typically delivered via an app or SMS. This dual layer of security substantially reduces the risk of unauthorised access.

The Backbone of Your Business

Guard Your Business Against the Unexpected

Remember, in cybersecurity, prevention is always superior to detection. Safeguarding your business assets and reputation requires a proactive stance on security. Don’t wait for a crisis to reassess your cybersecurity measures.

If you’re keen to fortify your business against cyber threats, our experts at Managed Services Australia are at your service.

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