3CX: The All-in-One Business Phone Solution.

In today’s fast-moving business world, your business phone system is no longer “just a phone.” Traditional desk phones once served a single purpose—making and receiving calls—but modern organisations in Melbourne need far more. Communication is now multi-channel, blending voice calls with video meetings, instant messaging, SMS, live chat, and CRM integration. Your business phone system has become the central hub for customer engagement, team collaboration, and productivity. 

That’s why businesses looking for phones for business or comparing phone providers Melbourne are moving away from outdated PBX hardware and embracing flexible VoIP solutions like 3CX. Whether you’re a growing startup in Richmond, a professional services firm in the CBD, or a manufacturer in Dandenong, 3CX brings enterprise-grade communications into a single, easy-to-manage platform. It allows your team to work from the office, at home, or on the road—without losing the reliability and professionalism your customers expect. 

Put simply: if you’re searching for the right business phone solution in Melbourne, 3CX is a leading contender—and here’s why. 

3CX is a software-based, open-standard VoIP (Voice over Internet Protocol) phone system and unified communications platform.  

Rather than relying on legacy PBX hardware, 3CX runs on Windows, Linux, or in the cloud and works with standard SIP hardware (IP phones, gateways, SIP trunks). 

You can host it yourself (on-premise or in your private cloud) or opt for a hosted solution. 

One of 3CX’s distinguishing features is its licensing model: you pay an annual licence based on concurrent calls, not per user. 

Globally, 3CX is used in over 350,000 installations. 

Here are some of the standout features that make 3CX more than just a “phone system”: 

• Multi-channel communications / Unified Communications (UC) 

Voice, instant messaging, presence, web chat, SMS—all in one interface. 

• Video conferencing / Web meetings 

Integrated video calling and conferencing—no extra licensing or add-ons needed. 

• Call management & routing 

Includes IVR menus, call queues, ring groups, hunt groups, call forwarding, call parking, etc. 

• Call recording & analytics 

Record calls for compliance or quality control. 3CX also offers reporting and analytics tools. 

• Voicemail / Fax to Email 

Voicemail messages can be sent to email. Faxes can also be sent via email. 

• Mobile & desktop apps / soft clients 

Users can use 3CX client apps on Windows, macOS, iOS, Android, or via web browser (web client). 

• CRM & productivity integration 

Sync with Microsoft 365 / Microsoft Outlook, Google Contacts/Calendar, and integrate with CRMs for click-to-call, popups, and logging. 

• Teams / Direct Routing support 

For organisations using Microsoft Teams, 3CX can integrate via Direct Routing (Enterprise edition) to combine Teams calling with your 3CX telephony stack. 

• Security & compliance features 

3CX invests in strong security: regular updates, SSL/TLS, intrusion detection, and vendor security audits. 

• Scalability & flexibility 

From a small startup up to large enterprises (hundreds of concurrent calls), you can scale by adding more channels/trunks. 

Given this robust feature set, 3CX positions itself as a unified communication platform, not just a phone system. 

If your business operates in Melbourne, here are some of the local advantages and real-world benefits: 

• Lower call and infrastructure costs 

Unlike many providers, we’re not just resellers—we are the SIP provider. By delivering SIP trunks directly, we help Melbourne businesses slash costs on local, national, and international calls. Combined with the efficiencies of VoIP and 3CX, this means you save on both infrastructure and ongoing telecom bills. 

• Local hosting & data centres 

We don’t just set up 3CX—we host 3CX for businesses in Melbourne and across Australia. Our systems are backed by secure, high-performance data centres, including Tier-4 Melbourne facilities, ensuring low latency, fast performance, and compliance with Australian data sovereignty requirements. 

• Local support & certified expertise 

As a certified 3CX partner in Melbourne, we provide end-to-end support—from initial deployment through to ongoing management and training. Our local presence means you’ll always have a trusted team nearby to assist with maintenance, upgrades, or on-site support whenever it’s needed. 

• Seamless SIP Integration 

Because we manage both your 3CX phone system and SIP services, you won’t need to juggle multiple providers. Our SIP services are fully compatible and optimised for 3CX, giving your business a seamless, high-quality VoIP experience without the headaches of interoperability issues. 

• Improved remote and hybrid working 

Melbourne businesses adopting hybrid or remote work benefit from 3CX’s mobile/softphone capabilities—your employees can have a “business phone” extension wherever they are. 

• Scalable for multi-site businesses 

If you have offices in suburban Melbourne, regional Victoria or interstate, 3CX can unify your phone infrastructure under one system. 

• Better customer experience / responsiveness 

With features like IVR, call queues, call recording, analytics, and integration with your CRM, your customer-facing operations get smarter and more responsive. 

1. Future-proofing your communications 

As 5G, fibre, and more robust internet infrastructure reach more parts of Melbourne and Victoria, relying on modern IP systems like 3CX puts you ahead of legacy phone systems.

When it comes to choosing phones for business in Melbourne, the real value isn’t just in making calls—it’s in how the system supports your team, your customers, and your long-term growth. 3CX is designed to go beyond traditional phone systems, giving businesses the flexibility of VoIP, the cost savings of SIP, and the power of unified communications in one easy-to-manage platform. 

Below is a breakdown of the key benefits and what they mean for your organisation: 

Together, these benefits make 3CX one of the most powerful business phone systems available in Melbourne today. Instead of treating your phone setup as just another utility, 3CX transforms it into a platform for growth—helping you cut costs, boost customer service, and future-proof your communications. 

With Managed Services Australia as both your 3CX partner and SIP provider, you don’t just get the technology—you get local expertise, hosting, and support that ensures your phone system works exactly the way your business needs it to. 

If you’re looking for reliable phones for business or a modern business phone system in Melbourne, 3CX is the smarter choice. At Managed Services Australia, we’re not just resellers—we are a certified 3CX partner, SIP provider, and hosting provider. That means we deliver the complete solution: setup, hosting, call services, and ongoing support, all managed locally right here in Melbourne. 

Don’t settle for outdated systems or overseas call centres. Upgrade to a 3CX phone system with a trusted local team that understands Melbourne businesses. 

👉 Contact us today to discover how Managed Services Australia can design, deploy, and support your new business phone solution. 

🌐 Explore our services at Managed Services Australia.
📧 Dial 1300 024 748, shoot us an email at [email protected], or schedule a session with one of our IT specialists.