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What is Managed IT Services?

Learn about Managed IT Services.

What is Managed IT Services?

The Managed IT framework is the combination of several key complex activities seamlessly performing as one single outsourced function to provide a proactive approach to managing your business technology requirements.

What is a managed service provider or MSP? 

 

A managed service provider or MSP is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses, non-profit organizations, and governments.

 

What Happens When You Engage a Managed Service Provider?

 

When engaging a managed service provider, you do not relinquish overall managerial control and responsibility for the operations being outsourced and thus remain accountable. Plus, you get to choose exactly which services you want managed externally, and which ones you’ll keep working on in-house.

 

The MSP will handle the often time-consuming, complex, repetitive, and arduous work involved. Outsourcing to a managed service provider is becoming a growing trend in business as more and more companies come to realise the benefits of moving many of their day-to-day operations to a third party.

 

Types of Managed Services

 

An MSP can handle myriad operational tasks that, though critical to the success of a business, are non-customer facing. Areas of business that are most often outsourced to a managed service provider include information technology, payroll, workforce management and contingent workforce management, human resources, contract management and compliance, vendor management, procurement and sourcing.

Reaping the Rewards

 

This trend is growing because companies can reap many rewards. Firstly, an MSP can drive cost savings. Most providers will bill an upfront fee and then an ongoing flat monthly fee, which provides business owners with a predictable monthly cost. Outsourcing managed services also allows business owners to reduce the cost of dedicated personnel working in-house as well as the technology, tools, and other resources needed to handle the tasks.

 

Secondly, the managed service provider will also have the experience, expertise, and knowledge in the services being provided that will allow for greater accuracy and reduced risks and liabilities, especially since compliance with government regulations and industry standards will be guaranteed.

 

Third, the MSP will have the best-in-class tools, technology, and resources needed to enhance efficiencies by streamlining processes and procedures. This will also allow for greater visibility and more insight, which in turn will lead to better decision making based on real-time information and analyses.

 

How a Managed Service Provider Drives Positive Change

 

Managed service providers start at the beginning. They thoroughly review all of your current processes, whether it’s the way you process payroll, how you store contracts, or how you manage your relationships with your suppliers or contingent workers. They then find opportunities that will maximise savings and reduce spend in your organisation while maintaining company efficiencies. They also find liabilities and challenges within your processes that you might not be aware of, in order to reduce your risk.

 

Once your systems are analysed and these opportunities and liabilities are uncovered, MSPs build custom solutions based on your unique business needs. Finally, MSPs then provide on-going maintenance and support of your new processes.

 

Why Should You Care?

 

In this highly competitive marketplace we find ourselves in, you need to be able to set your company apart from all of the others by operating as efficiently and cost-effectively as possible. This is one of the most effective ways of staying competitive and succeeding in today’s market.

 

When you outsource your managed services, you can focus on your core business, such as your direction, strategies, and growth, instead of being bogged down by administrative work. Plus, the enhanced accuracy, reduced liabilities, and cost savings will help you manage your business to the best of your ability.

 

You and your in-house staff should be focused on the tasks that will drive profits and grow your business, not on the minutia of day-to-day responsibilities. A managed service provider will act as an extension of your team, provide great value, and help your organisation succeed.

Business Analysis (Audit & Review)

A strategic audit is an in-depth review to determine whether a company is meeting its organizational objectives in the most efficient way. Additionally, it examines whether the company is utilizing its resources fully. A successful strategic audit is beneficial to any company.

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Service Desk (Help Desk)

This refers to the unlimited remote IT helpdesk support that is accessible to your staff.  You are looking for responsive IT support (high first call resolution rates) coupled with excellent customer service.

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Network Operations Centre (NOC)

A network operations center, or NOC (pronounced “knock”), is a centralized location where IT technicians directly support the efforts of remote monitoring and management (RMM) software. NOC teams are heavily utilized in the managed IT services space, and a tremendous driver of service delivery for many managed services providers (MSPs).

Projects (Infrastructure & Development)

This component manages the server, storage, network and internet that drives your business.  Your infrastructure can be on-premise or in the cloud.

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