A managed service provider steps in and manages your IT department remotely, freeing up company time and mental energy to work on other revenue-generating activities. By engaging a dedicated team of experienced professionals to run your IT systems around the clock, you’ll always have the most up to date cutting-edge set-up, technology and security up-levelling your business’s performance.
Firstly, you choose which services get managed externally and which services to keep in-house, creating a collaborative process that matches your company goals.
Ideally, you want to offload the time-consuming, complex, repetitive, and technical work involved, cutting hours of labour and problem-solving brain pain for the company.
The best place to start is with a conversation to identify which IT systems can have the biggest impact on your business growth managed externally.
Some of the key operational areas that can get expertly managed (saving your company time and money) include internet services, telephony and communications services, information technology – helpdesk, device management and monitoring, projects, hardware and software procurement and cyber security. Imagine the freedom created by outsourcing several of these roles and systems!
Firstly outsourcing these services usually drive cost savings. Most providers start with an upfront fee and then an ongoing flat monthly fee, providing a fixed cost to budget, so costs never blow out. You can typically reduce the in-house labour costs formally applied to these applications, including the technology, tools, and other resources needed to handle the tasks (showing significant bottom-line improvements).
Secondly, the managed service provider has the experience, expertise, and specialised knowledge in the services creating faster solutions (minimising downtime), reducing risks and liabilities, whilst meeting compliance with government regulations and industry standards in the process.
Thirdly, you’ll always have the latest tools, technology, and resources that enhance efficiencies creating a continuous improvement to keep expanding the ROI and stretching the gap on competitors.
Managed service providers start by thoroughly reviewing all of your current processes, such as payroll, contracts storage, supplier relationships, communications, cyber liabilities, security or contingent workers.
This process quickly uncovers opportunities that will maximise savings, reduce spending or minimise risk in your organisation, all whilst enhancing company efficiencies.
Once these opportunities and liabilities get uncovered, a managed service provider builds custom solutions based on your unique needs and goals. From here, there’s ongoing maintenance and support of your new processes to maximise the ROI.
In this highly competitive marketplace, standing out from the competition captures more customers.
When you outsource your managed services, it free you to focus on business growth, such as your direction, strategies, culture, retention, marketing and sales, instead of being snowed-under in low-ROI administrative work. Adding to this, better systems, reduced liabilities, and cost savings creates more money to reinvest back into the business or take increased profits.
In-house staff should also focus on tasks that drive profits and grow your business throughout their workday. A managed service provider becomes an extension of your team and handles the clunky work that otherwise chews up hourly labour in-house.
Is your company meeting its objectives efficiently and utilizing IT resources to their full capabilities? If not, this gap is costing the business money until resolved. The best place to start is by diagnosing which enhancements are possible with a quick audit.
If any team member has an IT issue, they can contact us for a quick, pain-free resolution, getting them back to full productivity with minimal downtime or work interruption.
Leverage our centralized location where IT technicians perform remote monitoring and management, saving you thousands on in-house solutions. This team forms part of your own IT department, driving your service delivery.
Our infrastructure handles servers, storage, networks, the internet and all technological foundations that drive your business. These applications can be on-premise or in the cloud, depending on your needs and goals.